Privacy Policy - Floravelle

Introduction

Floravelle ("we", "us", "our") takes privacy seriously. This Privacy Policy explains how we collect, use, and share personal information when you visit Floravelle.com or its subdomains (collectively "Site"). By using the Site, you accept the terms of this Privacy Policy. Updates will be effective immediately upon posting.

1. Information We Collect

Device Information: Includes details about your web browser, IP address, time zone, and some cookies installed on your device.

Personal Information: Information such as name, email address, billing and shipping addresses, payment details, and phone number provided during purchases or lead submissions.

Tracking Information: Information about your interaction with ads on Facebook, Instagram, and TikTok.

2. How We Use Your Information

Order Processing: To complete purchases and provide customer support.

Marketing and Advertising: Ads may appear on Facebook, Instagram, and TikTok. We track user clicks to optimize ad performance.

Lead Management: Leads are sent to our CRM for agent follow-up to confirm interest and details.

3. Data Sharing

We may share data with third-party providers, such as CRM systems, Shopify, and Google Analytics. Note that these providers may operate under different jurisdictional privacy laws. For their privacy policies, please see:

• Shopify’s Terms of Service
• Facebook’s Terms of Service
• Instagram’s Terms of Service
• TikTok’s Terms of Service

User Rights

If you are a resident of the EU, UK, or California, you have the right to access, correct, delete, or limit processing of your data. For details on how to exercise these rights, contact us.

Data Retention

Data is retained as long as necessary for legal compliance and service obligations. If you wish to have your data deleted, please contact us.

Children’s Privacy

Our Site is not intended for children under 13, and we do not knowingly collect data from them.

Changes to Privacy Policy

Floravelle may update this Privacy Policy at any time. Your continued use of the Site after changes are posted indicates your acceptance.

Contact Us

For any questions or to exercise your rights, reach us at:

• Email: [email protected]